Experience

Dedicated to customer service, focused on system analysis, software implementation, and project management. Strategic thinker and innovative IT project leader who maintains a vision for delivering projects to the finish line — with expertise in requirements gathering, budget oversight, team development, and vendor management.
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Project Management

Strategic Thinking

Vendor Management

System Implementation

Business Analysis

Stakeholder Alignment

Team Building

Budget Oversight

Vision Casting

Roles

Senior Manager, IT Operations Systems — Bi-State Development

Saint Louis, MO · 2007 – Present

Bi-State Development (BSD) is a dynamic, multi-faceted resource for economic development in the St. Louis region (2,000+ employees). Serve Bus, Rail, Paratransit, Marketing, Revenue, Security, and other departments by assisting in the selection and implementation of software systems. Manage a team of 5 — creating more with less by effectively training the team, focusing our expertise, and leveraging vendor relationships to their maximum capabilities.

  • Technology Leadership: Oversee a technology team supporting over 45 applications, growing the portfolio seven-fold over 15 years through strategic initiatives and systems upgrades.
  • Budget Management: Prudently manage a $3M annual budget, coming in under budget every fiscal year through efficient resource allocation and project oversight.
  • Talent Development: Foster a stable, high-performing team with an average tenure of 10 years, retaining top technical talent through mentorship and career development.
  • Process Transformation: Streamlined document workflows by replacing manual filing with an electronic document management system (M-Files), eliminating secondary storage needs and improving records security.
  • Capital Funding Management: Annual management of grant requisitions to continually reinvest in technology modernization efforts.
  • Customer Experience Innovation: Pioneered mobility and self-service capabilities with the rollout of mobile apps, SMS, IVR, and web chat solutions to enhance the rider experience.
  • Business Insights Leadership: Championed data analytics adoption, growing business intelligence use across Operations to support performance-driven decision making.

Programmer Analyst III — Bi-State Development

Saint Louis, MO · 2006 – 2007

Member of the IT Operations team. Daily support of application systems and implementation of new systems as needed.

  • Provided comprehensive data analysis on Oracle databases for third-party developers and end-users.
  • Analyzed and tested fixes, changes, and upgrades to multiple applications and databases.
  • Maintained application-tier production and test environments for IT Operations.

Consultant, IT Operations — Decision Point

Saint Louis, MO · 2005 – 2006 · Consulting firm, working at Bi-State Development

Focused on the implementation of new software for the paratransit division.

  • Actively coordinated efforts of users, vendors, the network team, and DBAs at Bi-State Development by designing and implementing an overall IT plan to replace a 15-year-old DOS application with a Windows-based Client/Server paratransit scheduling system.

Earlier Roles

  • Programmer/Analyst — NCI, Fairview Heights, IL
  • Consultant — Rose International, Saint Louis, MO
  • Associate Developer — World Wide Technology, Saint Louis, MO
  • Director of Development (Fundraising, Bookkeeping, IT) — Sunshine Mission, Saint Louis, MO

Selected Projects

Paratransit Booking & Scheduling

Took a struggling project already two years into implementation and completed it in under 18 months, replacing a legacy DOS system.

Web-Based Itinerary Planning

Launched a web application allowing customers to plan trips online, enhancing the customer experience.

Mobile Data Terminals

Managed installation of new mobile data terminals in all vehicles, giving drivers real-time navigation and mapping for improved on-time performance.

Operations Scheduling System

Streamlined development and go-live by replacing underperforming contractors and bringing stakeholders to consensus on requirements.

Mobile Apps

Expanded mobile offerings with apps for trip planning, ticketing, and real-time arrival predictions.

GIS Enterprise Platform

Standardized spatial analytics capabilities across departments by establishing ArcGIS as the enterprise platform.

Business Intelligence

Championed adoption of Tableau to empower data-driven decision making and performance monitoring.

Electronic Document Management

Streamlined processes and went paperless by implementing M-Files for digital document workflows.

SMS / Web Chat

Augmented customer support options by introducing SMS and web-based chat for 24/7 assistance.

Mobile Ticketing

Launched mobile fare purchasing through two pilot programs for a convenient rider payment method.

Education & Certifications

Tools & Technology