Proactivity
Staying ahead of a 3–5 year federal grant cycle while running daily operations.
Problem
Federal capital funding grants can take 3 to 5 years to yield results, while daily system support constantly competes with project work for the team's time and attention.
Role
Owns the capital funding pipeline and the balance between support and project work.
Action
Established a disciplined annual cycle for submitting grant requests on time, while continuously engaging with internal customers to understand evolving technology needs. Set up weekly and daily touch points with the team to evaluate immediate support needs alongside long-term technology initiatives.
Outcome
The technology roadmap stays aligned with the organization's strategic objectives years in advance, and the team addresses urgent support issues without losing ground on the larger initiatives that drive continuous improvement.